Questions regarding Viable Herbal Solutions:
Q: Where can I find information about specific herbs?
A: Viable Herbal Solutions offers detailed information about each individual herb we carry. You may view that information by clicking the Single Herbs link on the left side of any page of our site. Similarly, you can view information about each of our Herbal Blends and Combinations by clicking their respective links on the left side of any page of our website.
Q: What are your shipping options?
A: Viable Herbal Solutions offers US Priority Mail, UPS 3-Day, UPS 2-Day, and UPS Overnight services in the United States. For shipping to Canada and other countries, we use the USPS Global Express service. Click here to view our complete shipping policy. We have a variety of options for you using the United States Postal Service and the United Parcel Service.
Q: What is your return policy?
A: Click here to view the Viable Herbal Solutions complete return policy.
Q: Where can I find information about your company and its history?
A: Our About Us page will introduce you to Viable Herbal Solutions and who we are, our history and our goals, and why Viable Herbal Solutions is your best choice for herbal supplements and general health information available today.
Q: Where do I go to order herbal products on your website?
A: All herbs and herbal formulas may be purchased through their individual pages. All the forms of each herb that we offer are shown on their respective pages. Just click the orange Add to Cart button next to the one you want - it's that easy.
Q: I am uneasy about using my credit card on the internet. How do I know your website is secure?
A: Viable Herbal Solutions uses the industry standard security protocol Secure Sockets Layer (SSL) to encode sensitive information like your credit card number that passes between you and Viable Herbal Solutions. SSL works by creating a temporary, shared "key" (sort of a digital code book) that allows only the computers on either end of a transmission to scramble and unscramble information.
To anyone between the sender and the receiver, including all the servers that may relay the message, the SSL transmission is indecipherable gibberish.
SSL makes on-line ordering just as secure as using your credit cards anywhere else.
Here's how it works:
Exchanging "Hellos"
When your browser lands on a secure Web page, the server that is hosting the secure site sends a "hello request" to the browser. The browser then replies with a "client hello." In networked environments (and the Web is the granddaddy of all networked environments), individual PCs are often called "clients." The server, ever the polite one, responds back with a "server hello." Exchanging all these "hellos" lets your browser and the server's Web page determine the encryption and compression standards that they both support. They also exchange a "session ID," a unique identifier for that specific interaction. Once they have greeted each other, the browser asks for the server's "digital certificate." It's the on-line commerce version of saying "Can I see some ID, please?"
A Digital Certificate
On-line companies get digital certificates from a Certificate Authority, like RSA Data Security Inc. or VeriSign Inc. A Certificate Authority verifies a company's identification, and then issues a unique certificate as proof of identity.
Sharing the Key
After your browser and our secure server provider have 'shaken hands,' and after your browser has checked our digital certificate, then your browser uses information in our digital certificate to encrypt a message back to us that only our secure server can understand. Using that information, the browser and the server create a "master key." This master key is like a codebook that both sides can use to encode and decode transmissions. Only your browser and our server share that "master key," and it's good only for that individual session. Using the unique, shared key, your browser and our secure server can exchange sensitive information, like your credit card number, in a way third parties can't understand or decipher.
When you surf off a secure site, the master keys you once held in common become useless, since they are good for one session only. When you go back to the secure site again, your computer and the secure server will again go through the whole process, and then create another "master key."
Knowing When You are on a Secure Site
You can tell when you're on a secure site by looking at the image of a padlock or key somewhere along the bottom of your browser's window. If the key is unbroken, or the lock is closed, and the image is golden or glowing, that means you're connected under the cloak of SSL security. Most browsers can also be set to alert you when you enter and leave a secure site.
Is it Safe?
The legal department goes crazy when we speak in absolutes, but SSL does make your on-line purchases extremely safe. The way to break an SSL encryption is with brute force by intercepting the encrypted message containing your credit card number, recording it, and then using a sophisticated computer to try every possible combination until the master key is cracked. To combat even that approach, most keys range from 40 to 1,024 digits long (each digit is either a 1 or a 0). As the number of digits in the key gets longer, the number of possible combinations grows into the trillions. Therefore, the longer the key is - the more secure it is.
We believe strongly in the safety of SSL. Encryption technology continues to evolve, however, so Viable Herbal Solutions will continually review ways to improve security, including new, even more bulletproof encryption methods.
Q: I do not have a credit card. Can I pay with a check or money order?
A: Absolutely! We have a printable order form, which is accessible from any page of our website. You can find it by clicking on the last link in the pink box of links at the top of any page of our website. It says "Order Form" and can be used for anyone who wants to pay by check or money order, or by anyone who just doesn't want to use their credit card over the internet. Although we can assure you that our website is fully secure, we do understand your concerns and have developed this order form with you in mind. You can also access this form from the shopping cart area of our website (the link says "Check/Money Order" and it is located on the left side of the page) as well as from our Site Map (there is a link to our site map at the bottom of every page of the site).
Please note that when paying by check or money order, your order will not be shipped until we have received your payment. Please view our Ordering Info for all of our ordering options and related information.
Q: I asked to redeem my Customer Reward Points, but my online account does not show that they were applied. How do I know that my Points have been applied to my order?
A: If you have requested to redeem Customer Reward Points, either through a Customer Service Representative on a phone order or by leaving a note in the 'Special Instructions' section of the online order checkout process, your points will be deducted from your order. Your online account recognizes the Reward Points as a payment method and will add all payment methods together. So instead of seeing a separate line for how many Reward Points were redeemed and a separate line for the balance that was charged to your credit card, you will only see the total amount of both on your online account. You will, however, see this breakdown on your final invoice, which will be included with your shipment.
There is one exception to the Customer Reward Points process and that pertains to those who pay for their orders using PayPal. When you pay for your order through PayPal, you are paying for your order up front and there is no way for us to deduct Reward Points from your total. The only way to redeem Reward Points on a PayPal order is for us to send the redemption amount back to you through PayPal as a credit. You must still include a note in the 'Special Instructions' section of the checkout process to let us know that you want to receive this redemption credit. The credit will be sent during the shipping stage of order processing. Please keep this in mind when considering your payment options. |
